Lyson Inks Alert
Dear Lyson
Customer
Lyson have recently experienced
some runability issues with the Fotonic full black and light black ink products,
and, in some very isolated cases, with the Quad Black and Daylight Darkroom full
black ink products. Fortunately, this problem was identified internally and most
affected ink batches were succesfully quarantined, but small amounts have been
supplied to external customers. We are estimating that this problem will affect
two or three dozen users out of our registered UK customer base of over 10,000
ink customers.
The affected ink batches were only supplied in bulk
formats ( 125ml / 1 litre bottle ).
The
relevant batch numbers are listed
below.
4121321
5020417
5050318
4110824
5011211
5012119
5022825
We
would ask you to kindly check the batch numbers of the inks you have currently
installed in the CIS unit in your printer(s), or those that you have in your own
stock. If you have any of the listted batch numbers please notify Lyson or your
supplier and provide the quantity, part code reference and batch number, and the
ink will be replaced.
If you are
experiencing any printing problems and have any of these batches of ink
currently installed in your CIS unit, please contact your supplier or Lyson for
a full resolution to these problems. We would like to assure you again that this
has only applied to a very small minority of Lyson ink users, and it is very
unlikely you have received this ink, but please do take the time to
check.
Lyson would like to apologise for
any inconvenience this has caused
you.
Stephen
Martinson
Product
Manager
Lyson
Limited
technicalsupport@lyson.com
Posted: Thu - September 8, 2005 at 11:24 AM